At Bay Street Medical, we strive to offer our patients excellent family medical care and assist the patient to receive maximum benefit from their insurance plan. We accept most major insurance policies, but we also offer fair, transparent pricing for our self-pay patients. Our fees are comparable to those charged for similar services in our community. Payment at the time of service is requested to help contain our costs and keep your costs reasonable. Co-payments are due at the time of service. For convenience, we do accept both VISA and Master Card. Accurate records of your insurance carrier and policy number must be submitted to keep your information current in our system. You may wish to speak with our billing department to verify whether or not we participate with your particular insurance plan. We are contracted with most insurance plans. If your insurance has not paid your charges within sixty days, these charges will become your responsibility. Let us know of any changes in your insurance as soon as they occur. When attending any medical facility, remember to bring along your list of medications and allergies as well as your list of immunizations.

If you have insurance, we will file the claim and bill your provider. However, patients are responsible for any required co-payments or outstanding balances. Payments are expected at the time of visit.

The financial policy set forth is to expect payment for your services at the time your services are rendered. Co-payments and balance dues are expected to be paid at the time of service. We will provide insurance claim filing for the insurance plans that we participate in. If there is a balance due after payment is rendered by the insurance company, we will expect your prompt payment of that balance. It is the patient’s responsibility to provide us with current insurance plan information prior to services rendered in order for accurate billing of services to be filed. As a health care provider, our relationship is with our patients and as a team; we will continuously follow up on outstanding claims. At times, we may require the patient’s intervention to assist us and we appreciate the patient working with us in this regard. In order to accommodate the needs and requests of our patients and the community, we have enrolled in various managed care plans. While we gladly provide this service to our patients, it is important for the patient to be familiar with the guidelines of their insurance plan requirements regarding authorizations, deductibles, co-payments and other vital requirements.

Prescription refills require two (2) business days. Please call the office and give your name, date-of-birth, telephone number, name and telephone number of your pharmacy, the name, strength and directions for taking the medication. Narcotics and other controlled substances require a new, written prescription. Antibiotics are prescribed following a medical exam only and are not called in. Patients are responsible for filling prescriptions resulting from an office visit.