PATIENT RESOURCES

PATIENT RESOURCES

Welcome to Bay Street Medical! We wish to keep you living on the healthier side of life.

This website is designed to answer many of the questions you might have. The more you know about our policies and methods of practice, the better we may be of service to you. Should you have any questions, please do not hesitate to contact us. It is our goal to provide you and your family with the best medical care possible and to maintain a pleasant and long-lasting relationship with each of you.

FEES & HEALTH INSURANCE

At Bay Street Medical, we strive to offer our patients excellent family medical care and assist the patient to receive maximum benefit from their insurance plan.

We accept most major insurance policies, but we also offer fair, transparent pricing for our self-pay patients. Our fees are comparable to those charged for similar services in our community. Payment at the time of service is requested to help contain our costs and keep your costs reasonable. Co-payments are due at the time of service. For convenience, we do accept both VISA and Master Card.

Accurate records of your insurance carrier and policy number must be submitted to keep your information current in our system. You may wish to speak with our billing department to verify whether or not we participate with your particular insurance plan. We are contracted with most insurance plans. If your insurance has not paid your charges within sixty days, these charges will become your responsibility. Let us know of any changes in your insurance as soon as they occur.

When attending any medical facility, remember to bring along your list of medications and allergies as well as your list of immunizations.

BILLING & FINANCIAL POLICY

If you have insurance, we will file the claim and bill your provider. However, patients are responsible for any required co-payments or outstanding balances. Payments are expected at the time of visit.

BILLING INFORMATION

The financial policy set forth is to expect payment for your services at the time your services are rendered. Co-payments and balance dues are expected to be paid at the time of service. We will provide insurance claim filing for the insurance plans that we participate in. If there is a balance due after payment is rendered by the insurance company, we will expect your prompt payment of that balance.

It is the patient’s responsibility to provide us with current insurance plan information prior to services rendered in order for accurate billing of services to be filed. As a health care provider, our relationship is with our patients and as a team; we will continuously follow up on outstanding claims. At times, we may require the patient’s intervention to assist us and we appreciate the patient working with us in this regard.

In order to accommodate the needs and requests of our patients and the community, we have enrolled in various managed care plans. While we gladly provide this service to our patients, it is important for the patient to be familiar with the guidelines of their insurance plan requirements regarding authorizations, deductibles, co-payments and other vital requirements.

PRESCRIPTION REFILLS

Prescription refills require two (2) business days. Please call the office and give your name, date-of-birth, telephone number, name and telephone number of your pharmacy, the name, strength and directions for taking the medication. Narcotics and other controlled substances require a new, written prescription. Antibiotics are prescribed following a medical exam only and are not called in. Patients are responsible for filling prescriptions resulting from an office visit.

REFERRALS

We will refer you to a specialist once we have completed a medical examination and determined that treatment by a specialist or outpatient facility is necessary.
You should call the office at least two (2) days before the appointment to give us the information needed to complete the referral. That information includes: your name, the physician you are being referred to, his/her phone and fax numbers, the date of the appointment, the diagnosis for the referral, your insurance, whether it is for a visit or a specific procedure (such as surgery) and where it is going to be performed (office or hospital). We do not mail referrals to specialists. You should familiarize yourself with your insurance plan, and determine if it requires you to take a referral with you.

APPOINTMENTS

Appointments can be made by calling our practice directly. Alternatively, you can fill out the Appointment Form on the right side of this page. Please bring your current insurance card, referral form if required, list of any prescription medication currently taking or refills needed, as well as a list of any questions you may have. If you would like to ask us any questions before your appointment, we invite you to fill out the Contact Form to help assist you during your visit.

Please note that the Appointment Form creates an appointment request only, not a confirmed appointment. Once the completed form is submitted, a representative from Bay Street Medical will contact you to confirm the actual appointment date and time.

DISCLAIMER: For your protection, Bay Street Medical does not recommend the use of e-mail to convey personal or medical information. If you have questions that would involve such information, please schedule an appointment to speak to Dr. C. directly.

If you believe you are having a medical emergency, please do not contact us via the form, call 919 immediately.

LATE POLICY

If you are going to be more than 15 minutes late for your appointment, we request that you call our office. If the schedule allows, the appointment time will simply be shifted to accommodate the delay. However, if the tardiness can’t be handled, we may request you reschedule your appointment. We work diligently to stay on schedule and suggest that you arrive 15 minutes prior to your appointment time to allow time for any necessary paperwork.

CANCELLATION POLICY

Please call our office 24 hours in advance to cancel appointments. Failure to do so could result in a fee of $25.00 as it could inconvenience the medical team and our other patients. We appreciate your respect in our efforts to deliver our special quality of care.

COMMENTS OR ISSUES

We strive to provide our patient with the best treatment and care possible. If there is an aspect of our care, staff, or facility that you would like to comment on or if you have an issue that you would like to share with us, please do so using the Contact Form. We welcome any and all patient comments regarding the services we provide and the manner in which we provide them. Please don’t hesitate to share your thoughts. We value your feedback.

DISCLAIMER: For your protection, Bay Street Medical does not recommend the use of e-mail to convey personal or medical information. If you have questions that would involve such information, please schedule an appointment to speak to Dr. C. directly.

If you believe you are having a medical emergency, please do not contact us via the form, call 919 immediately.